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If a Customer wishes to cancel a booked event service, the refund amount depends on how far in advance the cancellation is made:
Unless agreed upon by the Vendor in writing
If a Vendor cancels an accepted booking for any reason:
The Customer will receive an immediate 100% full refund.
The Vendor may be subject to financial penalties and a negative strike on their profile metric to ensure platform reliability.
If an event takes place but the Vendor fails to deliver the promised services (or delivers sub-standard services), the Customer must raise a dispute through the platform within 48 hours of the event completion. EventMiles will hold the funds in escrow while the dispute is investigated. If the claim is verified, a partial or full refund will be issued at our discretion.
Approved refunds are processed back to the original payment method within 5-7 business days, depending on your bank or payment provider.
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